1. Changed Your Mind? (14-Day Guarantee)

Because you are ordering online or via WhatsApp, you are fully protected by UK Distance Selling regulations. If you simply change your mind about your purchase, you have the right to cancel within 14 days of receiving your device.

• You must notify us within 14 days of delivery that you wish to cancel.
• You then have a further 14 days to return the device to us.
• The device must be returned in the exact cosmetic condition it was sold in, with all original accessories provided.
• You are responsible for the cost and safe transit of the return postage (we highly recommend Royal Mail Special Delivery to insure the device).

2. Faulty Goods (The 30-Day Right to Reject)

We rigorously test every device using software and manual hardware checks, but if your phone develops a genuine hardware fault within the first 30 days, you are fully protected under the Consumer Rights Act 2015.

• You can choose between a full refund, or a repair/replacement.
• This covers inherent manufacturer faults (e.g., battery failure, camera malfunction).
• It does not cover accidental damage, liquid damage, or issues caused by third-party repairs.

3. Faults After 30 Days (Your 12-Month Warranty)

If a fault develops after the initial 30 days but within your warranty period, we will repair or replace the device for you.

• Please see our full 12-Month Warranty page for exactly what is and isn't covered.
• If a repair or replacement is not possible or disproportionately expensive, we will issue a refund (which may be subject to a deduction to account for the time you have used the device).

4. Essential Return Requirements (Please Read)

To protect against fraud and ensure a smooth return process, the following conditions are strictly enforced on all returns:

• Accounts Must Be Removed: You must sign out of your iCloud/Apple ID or Google account and remove any passcodes. We absolutely cannot process a refund or exchange for an activation-locked device.
• No User Damage: If the device is returned with new physical damage (such as a smashed screen, heavy scratches, or bent frame) or water damage that was not present at the point of sale, your return will be rejected or a significant restocking/repair fee will be deducted.
• Data Wiping: Please ensure you back up your data before returning the phone. We will factory reset and wipe the device the moment it is received and cannot be held responsible for lost data.

5. How to Start a Return

To initiate a return, please contact our local Merseyside team with your order details and the reason for the return:

• Email: hello@bargainphones.co.uk
• WhatsApp: Available via our Contact Us page.