Frequently Asked Questions
Got a question? We have got you covered. Learn more about our delivery, testing process, and warranties below.
Local Delivery
How does the 2-hour local delivery work?
If you are based in Merseyside (Liverpool, The Wirral, St Helens, etc.), we offer an exclusive face-to-face doorstep delivery service. We guarantee delivery within 2 hours of your order—and depending on your exact area, it is often much quicker! We hand-deliver the device directly to you to ensure it arrives safely and securely.
Device Condition & Testing
What exactly is a "refurbished" phone?
A refurbished phone is simply a pre-owned device that has been thoroughly tested, cleaned, and restored to full working order. Buying refurbished is significantly cheaper than buying brand new, it is much better for the environment, and because we don't have retail markups, you get trade prices.
How do I know the phone is legitimate and in good condition?
We take device security incredibly seriously. We perform strict manual inspections and run thorough IMEI verification checks via iFreeiCloud on every single device we buy. This ensures that the phone is fully unlocked, not blacklisted, and absolutely safe to use. We also grade them honestly (Pristine, Very Good, Good) so there are no surprises.
What battery health will my refurbished phone have?
We know battery life is crucial. We rigorously test all batteries to ensure they hold a strong charge for daily use. All our premium devices are guaranteed to have healthy batteries with a high maximum capacity, so you won't be left searching for a charger halfway through the day.
Will there be any old user data left on the phone?
No, absolutely not. Every single device we process undergoes a complete factory reset and data wipe. When you turn on your Bargain Phones device, it will behave exactly like a brand-new phone straight out of the box.
Warranty & Compatibility
Do refurbished phones come with a warranty?
Yes. As a trusted local family business, we treat our customers with honesty and respect. Every device comes with a full 12-month warranty and a verified invoice. If you ever have a technical issue, you deal directly with our local Merseyside team—no mailing your phone off to a faceless repair centre.
Can I use my current SIM card in a new refurbished phone?
Yes! All of our phones are factory unlocked to all UK networks (including EE, O2, Vodafone, Three, GiffGaff, and more). You can simply pop your current SIM card into the device and start using it immediately.