BARGAIN PHONES

Privacy Policy

Last updated: August 2026

1. Who We Are

Bargain Phones ("we", "our", or "us") is an independent refurbished consumer electronics retailer based in Merseyside, United Kingdom. We are committed to protecting your privacy and ensuring your personal data is handled safely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We only collect personal information that is necessary to fulfill your orders, deliver devices, and provide warranty support. This includes:

  • Contact Details: Your full name, delivery address, email address, and phone/WhatsApp number.
  • Transaction & Order Details: Details of the devices you purchase, order timestamps, and communication history.
  • Device Information: Device model, serial number, and IMEI number for warranty tracking, verification, and fraud prevention.
  • Technical Data: Basic analytical data such as IP address and browser type when you access our website.

3. How We Use Your Information

We process your personal information for the following specific purposes:

  • To arrange and fulfill our fast face-to-face local doorstep deliveries across Merseyside.
  • To process and verify customer enquiries via our contact forms and WhatsApp support channels.
  • To manage your 12-month warranty records and provide after-sales technical support.
  • To prevent fraud, verify device history, and protect against counterfeit or stolen items.

4. Device Data Sanitisation & Previous User Data

As a specialist in refurbished electronics, data security is our top priority. Every device we buy or sell undergoes comprehensive data erasure and factory reset protocols. We ensure that no previous user data, accounts, or personal information remain on any refurbished device before it is delivered to a customer.

5. Lawful Basis for Processing

Under UK data protection law, we rely on the following lawful bases to process your personal data:

  • Contractual Performance: To supply you with the goods and delivery services you request.
  • Legal Obligation: Where processing is required to comply with UK consumer law, tax accounting, and anti-fraud regulations.
  • Legitimate Interests: To operate, protect, and improve our business operations and maintain security records.

6. Data Sharing & Third Parties

We never sell, rent, or trade your personal information. We only share information with trusted third parties where strictly necessary, including:

  • Direct local delivery staff and team members handling your order handover.
  • Device verification and security databases (such as IMEI checks) to confirm device legitimacy.
  • Law enforcement and fraud prevention authorities if required by law or in the event of criminal activity.

7. Data Retention & Security

We retain your contact and order records only for as long as necessary to fulfill the warranty period, comply with statutory tax and accounting obligations, or resolve potential disputes. All digital data is stored securely with restricted access.

8. Your Legal Rights

Under the UK GDPR, you have rights regarding your personal information, including:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Erasure: You can request the deletion of your personal data where retention is no longer legally necessary.
  • Right to Object/Restrict: You can object to or request restrictions on the processing of your personal data.

9. Cookies

Our website uses essential technical cookies to ensure basic website functionality, navigation, and secure form submissions. You can set your browser to refuse all or some cookies, though certain features of the site may become unavailable.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data rights, please contact our team: