1. General

Welcome to Bargain Phones. These Terms & Conditions govern your use of our website and the purchase of our goods. By placing an order with us, either online or via WhatsApp, you agree to be bound by these Terms. We reserve the right to amend these Terms from time to time, and you should review them each time you use our service.

2. Pricing & Payments

All prices are displayed in British Pounds Sterling (£). Because we operate a fast, face-to-face local delivery service, our payment methods are strictly limited to ensure security and speed.

• Accepted Methods: We currently only accept Cash or Direct Bank Transfer upon delivery or collection of the device.
• We do not accept credit cards, PayPal, Klarna, or any other finance options at this time.
• Devices remain the sole property of Bargain Phones until full, cleared payment has been received. In the event of a fraudulent bank transfer or counterfeit cash, we will immediately report the IMEI to the police and national databases to have the device permanently blacklisted.

3. Local Delivery

We pride ourselves on our exclusive 2-hour local delivery service across the Merseyside region.

• Delivery times are estimates, though we guarantee reasonable attempts to deliver within the 2-hour window.
• Goods are handed over face-to-face. It is your responsibility to inspect the device at the time of handover before completing payment.
• We reserve the right to refuse delivery to specific addresses or decline orders at our discretion for driver safety and fraud prevention.

4. Device Condition

We sell refurbished technology. All devices are fully tested and data-wiped. Cosmetic conditions are graded as follows:

• Pristine (Like New): Flawless screen, perfect casing.
• Very Good: Excellent condition with only microscopic signs of use.
• Good: Solid condition with visible everyday wear, scratches, or minor scuffs.
• Poor / Fair: Heavy cosmetic wear, deep scratches, or dents, but 100% fully functional internally.

5. Warranty

We offer a 12-month return-to-base warranty on all Pristine, Very Good, and Good devices (Poor/Fair devices include a 3-month warranty). All batteries are covered by a 3-month warranty.

• The warranty strictly covers manufacturer hardware faults and internal failures.
• The warranty is immediately voided if the device suffers accidental damage (smashed screens, dents), liquid/water damage, or if it is opened/repaired by a third party.
• If a fault develops, you must contact our team immediately to arrange an inspection.

6. Returns & Cancellations

We want you to be completely satisfied with your purchase. You have 14 days from the date of receiving your device to notify us if you wish to return it for a refund or exchange.

• The device MUST be returned in the exact original condition it was sold in, along with any accessories provided.
• If the device is returned with new physical damage, scratches, or water damage, the return will be rejected or a restocking fee will be deducted from your refund.
• Please ensure all personal data and iCloud/Google accounts are removed before returning the device. We cannot accept returns on devices that are activation-locked.

7. Privacy & Data

We use your personal information (name, address, phone number) strictly for the purpose of fulfilling your order and providing warranty support. All second-hand devices sold by us have undergone strict forensic data wiping to ensure no old user data remains.