Frequently Asked Questions

DELIVERY

We send all of our phones and tablets out the same day if ordered before 3pm Monday to Thursday, and you will receive this item the next day. For orders outside of this, please see estimated delivery days below:

Orders placed Monday to Thursday after 3pm Your item will be dispatched the next day, meaning you will receive the item the following day.

Orders placed after 3pm on Friday or over the weekend Your item will be dispatched the next working day (Monday), meaning you will receive the item on the second working day.

Orders placed on a Bank Holiday Your item will be dispatched the next working day (Monday or Tuesday), meaning you will receive the item on the second working day.

International deliveries International purchases are not guaranteed next day delivery. Tracked mail services aim to deliver to Europe within 5-7 working days.

If you still haven’t received your item within 48 hours of your estimated delivery date, please contact our Customer Services team on 07555200816.

We want to make sure you’re getting the right product and that it’s in one piece. Therefore all phones and tablets are checked, packed and sealed prior to shipping to ensure you receive the best service. If the seal on the packaging is broken, this could mean that this has been tampered with. Please contact our Customer Services team on 07555200816.

You will receive an email and text from us once your gadget has been packed and dispatched.

We offer FREE Next Day delivery on all of our phone and tablet orders

Yes collection is available in Liverpool, please contact us on 07555200816

Yes 1 hour delivery is available in Liverpool.

You can contact our customer service team by phone on 07555200816.

RETURNS

We know at times you may need to return your purchase for a variety of reasons so we’ve made it as painless as possible. Just click this link and fill out the booking form. We will send you the full instructions by email

Within 30 Days

If your device develops a fault within the first 30 days, please fill in our online returns form. If you have other questions regarding a faulty return within 30 days, please contact our Customer Service team on 07555200816.

Over 30 Days

If you have purchased a device from us, you are protected by our 12 month warranty cover. If a fault has developed within the warranty period, please fill in our online returns form. If you have other questions regarding a faulty return within 12 months, please contact our Customer Service team on 07555200816.

We will aim to provide you with a replacement item once the problem has been verified subject to our Returns Policy and Warranty cover.

Where exact replacements are not available we shall contact you to discuss.

Please ensure when returning your device it is packaged is such a manner that it avoids damage. Please do not send any of your own accessories back with the device as we cannot be held responsible should anything happen to them. This includes SIM cards and memory cards. We are also not liable to issue a refund for any accessories that you may have purchased for the device.

If you need to return your device due to a problem or fault within 30 days of purchase, Bargain Phones will cover the cost of the postage. Please fill in our online returns form and follow the instructions.

If you change your mind or are unhappy with your purchase, Bargain Phones will not cover the cost of the postage. Please fill in our online returns form and follow the instructions.

Once your device is received and assessed, we will process your return request.

Once your device has been received and inspected by our gadget specialist’s,subject to terms, your device will either be repaired or replaced within 1 working day of receipt.

WARRANTY

Bargain Phones offer a 12 month warranty on all phones and tablets purchased via the website. This will take effect from the dispatch date of the product.

If the unexpected happens and your phone or tablet develops a problem within your warranty period, please fill in our online returns form and follow the instructions.

ORDER

If you receive your phone or tablet and it’s missing some/all accessories, please contact our Customer Services team on 07555200816 and we will issue you with a replacement.

All phones and tablets will be sold with the following:

  • USB cable

If you’ve received a sale confirmation email but you wish to cancel your order, you can do this by contacting our Customer Services team on 07555200816. They will be able to assist you with a cancellation. If this is out of working hours, please call at the first available opportunity. Our opening times are as follows:

Monday – Sunday, 9:00am – 10:00pm

Yes, any UK based consumer can purchase goods from Envirofone Shop. If you wish to purchase phones or tablets in bulk, please contact our customer service team on 07555200816

No, you can purchase as many items of stock as you like. This is subject to stock availability on our website.

Yes, we can only accept phone order’s in Liverpool currently but in the future we will be offering this service in all of the UK.

Refurbished Phones

A refurbished phone is a handset that has once been owned and has now been refurbished. A lot of the time, these come from faulty handsets that have been fixed or mobile phones that have been traded in once a contract comes to an end. These returned handsets are then fixed up to make sure they’re grade A condition and resold.

Refurbished phones are great! They’re smartphones at half the price! You’re able to purchase desirable handsets at an affordable price.

Once someone has come to the end of their contract, they may choose to trade in their phone and upgrade. This is where refurbished phones come from. Distributors will repair phones in a good condition and give them a new life. Of course, this means we get to sell them at a lower price! You don’t have to worry about losing out on any quality when it comes to the phone itself.

Yes, all refurbished phones will come with warranty. You will receive 12 months warranty with Bargain Phones. You are able to return the mobile phone within this time if a fault is developed. We will then provide you with a like for like replacement.

If you have any form of exterior damage to the refurbished phone, you will need to claim this though insurance. Unfortunately, if you do not have insurance on the phone, you will have to visit a mobile phone repair shop.

If the phone develops a fault, there are two different ways you can get it fixed. You are covered by 12 months Bargain Phones warranty. This means that if the fault arises in the first 12 months of having it, we will repair or replace the handset with a like for like. If your phone has been damaged yourself, we will have to charge to fix this.

If you’re unhappy with your new refurbished phone, please call our friendly customer service team on 07555200816. They will be able to arrange return of the handset. If you choose to continue with the contract, we can provide a like for like replacement.

GENERAL

A refurbished phone is a handset that has once been owned and has now been refurbished. A lot of the time, these come from faulty handsets that have been fixed or mobile phones that have been traded in once a contract comes to an end. These returned handsets are then fixed up to make sure they’re grade A condition and resold.

Refurbished phones are great! They’re smartphones at half the price! You’re able to purchase desirable handsets at an affordable price.

Once someone has come to the end of their contract, they may choose to trade in their phone and upgrade. This is where refurbished phones come from. Distributors will repair phones in a good condition and give them a new life. Of course, this means we get to sell them at a lower price! You don’t have to worry about losing out on any quality when it comes to the phone itself.

COMPLAINTS PROCEDURE

Here at Bargain Phones, we pride ourselves on our fantastic customer service before, during and long after your purchase. We focus on providing meticulously selected products, fantastic offers and brilliant service delivery to all of our customers.

We sincerely hope that you never receive a product or service that is below the very high standards we set for ourselves. However, if you are unhappy with our service or have experienced problems when using our website or products, please refer to our complaints procedure below:

Contact our customer service team

You can contact our customer service team by phone on: or you can email us at support@bargainphones.co.uk

We aim to resolve all complaints and issues raised within 48 hours, however, it may take longer if we need to access further information from a third party, such as a courier or network provider. Nevertheless, we endeavour to regularly update you on our progress in resolving your case.

Yes! We can fix any phone, we only use high quality parts on our repairs and you get a warranty with them too.

Contact us via our facebook or you can message / ring us on whatsapp 07555200816

Contact our customer service team

You can contact our customer service team by phone on 07555200816 or you can email us at support@bargainphones.co.uk